Many medical offices, such as hospitals and medical practices, do not give enough importance to answering the phone. It should be as simple as conversing or helping a customer who enters your office. But a phone call is often the first interaction a patient can have with your medical practice, and it’s crucial to have… Continue reading Medical Receptionist Phone Etiquette 101
Medical reception best practices help keep your practice running smoothly. Read our top five!
Is It Time to Outsource Your Medical Call Center? When a medical call center faces pressure to do more in the face of constraints, the best solution is often to outsource some or all of its activities. Although sizing up or working more hours may solve the challenges, there are some main reasons why healthcare… Continue reading Is It Time to Outsource Your Medical Call Center?
Beat The Holiday Blues at Your Medical Office During winter, most practices are pushed through the holidays to complete tasks, meet deadlines, and serve a busy stream of patients. However, life outside the office is a swirl of activities, holiday to-do lists, and employees’ time off the clock hours are full! Unfortunately, this shift in… Continue reading Beat the Holiday Blues at Your Medical Office
Avoid Mistakes When Your Receptionist Calls in Sick Unlike a vacation, which employees schedule in advance, no one plans a sick day—or at least most people don’t. In most cases, a sick day is not a pre-arranged absence. So, what do you do when your receptionist calls off at 7:45 am? Medical office managers have… Continue reading Avoid Mistakes When Your Receptionist Calls in Sick
